Support

Frequently Asked Questions

Find quick answers to common questions about Nexus Gaming, tournaments, accounts, and more.

How do I create an account?

Click the "Join Now" button in the navigation, fill out the registration form with your email and username, and verify your email address. It's free and takes less than a minute.

Are there any age restrictions?

You must be at least 13 years old to use Nexus Gaming. Players under 18 need parental consent to participate in paid tournaments.

How do I join a tournament?

Navigate to the Tournaments section, choose an event, and click "Register". You may need to meet eligibility requirements (rank, team size) and pay any entry fee if applicable.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and various cryptocurrencies. All payments are securely processed by our partners.

Can I stream tournaments on Twitch/YouTube?

Yes! We encourage community streaming. You can use the "Stream" integration in your dashboard to broadcast your matches with overlays provided by Nexus.

How do I change my username?

Go to Account Settings → Profile. You can change your username once every 30 days. Note that your unique player ID (e.g., #1234) will remain the same.

What is the anti-cheat system?

Our proprietary AI-driven anti-cheat runs in the background during matches, detecting aimbots, wallhacks, and other unfair advantages. It has a 99.8% accuracy rate.

How do I contact support?

You can reach our 24/7 support team via the live chat on our website or by emailing support@nexusgaming.com. Average response time is under 2 hours.

Can I create a team with friends?

Absolutely! In the "Team Finder" section, you can create a team, invite friends, and register for team-based tournaments together.

How are prizes distributed?

Prizes are automatically sent to the winning team's registered payment method within 7 business days after tournament completion and verification.

Is there a mobile app?

Yes, Nexus Gaming is available on iOS and Android. Download it from the App Store or Google Play to stay connected on the go.

What is your refund policy?

Subscription fees are refundable within 14 days of purchase if you haven't used any premium features. Tournament entry fees are non-refundable after registration closes.

Still have questions? Contact our support team – we're here 24/7.